{"id":2249,"date":"2026-03-18T10:23:26","date_gmt":"2026-03-18T10:23:26","guid":{"rendered":"https:\/\/ipsen-academy.be\/fr\/?page_id=2249"},"modified":"2026-03-25T10:18:42","modified_gmt":"2026-03-25T10:18:42","slug":"help-page","status":"publish","type":"page","link":"https:\/\/ipsen-academy.be\/fr\/help-page\/","title":{"rendered":"Help Page"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"has-2-columns wp-block-ipsen-columns\">\n    \n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ipsen-academy.be\/fr\/acceder-a-ipsen-academy\/\">Acc\u00e9der \u00e0 la page en fran\u00e7ais <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"9\" height=\"16\" fill=\"none\" aria-hidden=\"true\"><path stroke=\"currentColor\" stroke-width=\"1.2\" d=\"m.426 15.125 7.35-7.35L.424.425\"\/><\/svg><\/a><\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ipsen-academy.be\/nl\/toegang-tot-ipsen-academy\/\">Ga naar de Nederlandstalige pagina <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"9\" height=\"16\" fill=\"none\" aria-hidden=\"true\"><path stroke=\"currentColor\" stroke-width=\"1.2\" d=\"m.426 15.125 7.35-7.35L.424.425\"\/><\/svg><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Access Ipsen Academy<\/h3>\n\n\n\n<p>Ipsen Academy is a platform reserved for healthcare professionals.<br>Access is secured through a professional identification system called <strong>One Key ID<\/strong>, managed by IQVIA.<\/p>\n\n\n\n<p>You can log in if you already have an account, or easily create one in just a few steps.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">I\u2019m not sure if I already have an account<\/h3>\n\n\n\n<p>If you are unsure whether you already have an account, try logging in using your professional email address.<\/p>\n\n\n\n<p>If your account exists, you can log in to the platform or reset your password by following the steps below:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Forgotten password<\/h3>\n\n\n\n<p>If you have forgotten your password:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>\u201cReset or Create password\u201d<\/strong><\/li>\n\n\n\n<li>Enter your email address<\/li>\n\n\n\n<li>Click <strong>\u201cSend verification code\u201d<\/strong><\/li>\n\n\n\n<li>You will receive a verification code by email<\/li>\n\n\n\n<li>Enter the code and set a new password<\/li>\n<\/ol>\n\n\n\n<div class=\"has-3-columns wp-block-ipsen-columns\">\n    \n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<figure class=\"wp-block-ipsen-image\">\n    <div class=\"wp-block-ipsen-image__wrap\">\n        \n<picture>\n    <img src=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090948.png?w=673\" width=\"673\" height=\"608\" srcset=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090948.png 673w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090948.png?resize=510,461 510w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090948.png?resize=330,298 330w\" sizes=\"auto, (max-width: 673px) 100vw, 673px\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\n<\/picture>\n            <\/div>\n    <\/figure>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Passwordless login (secure link)<\/h3>\n\n\n\n<p>You can also choose the <strong>Send me a link<\/strong> option.<\/p>\n\n\n\n<p>In this case:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter your email address on the <strong>Login<\/strong> page<\/li>\n\n\n\n<li>Click <strong>\u201cSend me a link\u201d<\/strong><\/li>\n\n\n\n<li>A secure login link will be sent to you by email<\/li>\n\n\n\n<li>Click the link to access Ipsen Academy directly, without a password<\/li>\n<\/ol>\n\n\n\n<div class=\"has-3-columns wp-block-ipsen-columns\">\n    \n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<figure class=\"wp-block-ipsen-image\">\n    <div class=\"wp-block-ipsen-image__wrap\">\n        \n<picture>\n    <img src=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?w=697\" width=\"697\" height=\"569\" srcset=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png 697w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?resize=510,416 510w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?resize=330,269 330w\" sizes=\"auto, (max-width: 697px) 100vw, 697px\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\n<\/picture>\n            <\/div>\n    <\/figure>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">How to create an account<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong><a href=\"https:\/\/auth.onekeyconnect.com\/auth.onekeyconnect.com\/b2c_1a_hca_signup_signin\/oauth2\/v2.0\/authorize?state=adapter%3Donekey%26origin%3Dhttps%253A%252F%252Fipsen-academy.be%252Ffr%252Fconnexion%252F&amp;redirect_uri=https%3A%2F%2Fipsen-academy.be%2Ffr%2Fsso-login%2F&amp;client_id=ff91504f-5f15-4c25-a00d-da1ee959e538&amp;scope=https%3A%2F%2Fauth.onekeyconnect.com%2Fx%2Fprofile.extended&amp;response_type=code&amp;ui_locales=en-GB&amp;locale=en-GB\">Create my account<\/a><\/strong><\/li>\n\n\n\n<li>Click <em>Sign Up<\/em><\/li>\n<\/ol>\n\n\n\n<div class=\"has-3-columns wp-block-ipsen-columns\">\n    \n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<figure class=\"wp-block-ipsen-image\">\n    <div class=\"wp-block-ipsen-image__wrap\">\n        \n<picture>\n    <img src=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?w=697\" width=\"697\" height=\"569\" srcset=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png 697w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?resize=510,416 510w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-20-090646.png?resize=330,269 330w\" sizes=\"auto, (max-width: 697px) 100vw, 697px\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\n<\/picture>\n            <\/div>\n    <\/figure>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter your professional information<br><em>Some information may be optional<\/em><\/li>\n\n\n\n<li>Submit your registration by clicking <em>Continue<\/em><\/li>\n<\/ol>\n\n\n\n<div class=\"has-3-columns wp-block-ipsen-columns\">\n    \n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<figure class=\"wp-block-ipsen-image\">\n    <div class=\"wp-block-ipsen-image__wrap\">\n        \n<picture>\n    <img src=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-19-155350-4.png?w=592\" width=\"592\" height=\"823\" srcset=\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-19-155350-4.png 592w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-19-155350-4.png?resize=510,709 510w, https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2026\/03\/Screenshot-2026-03-19-155350-4.png?resize=330,459 330w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\n<\/picture>\n            <\/div>\n    <\/figure>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ipsen-wrapper\">\n    \n\n<p><\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n<p>After registration, your account will go through an approval period (up to 3 days).<br>Once your account is approved, you will receive a confirmation email and will be able to access Ipsen Academy content.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Why is this information required?<\/h3>\n\n\n\n<p>Ipsen Academy is exclusively intended for healthcare professionals.<br>The requested information allows us to verify access and ensure regulatory compliance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Consent and data protection<\/h3>\n\n\n\n<p>During your first login, you will be asked to review the privacy notice.<\/p>\n\n\n\n<p>To continue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>read the information displayed,<\/li>\n\n\n\n<li>then confirm your consent.<\/li>\n<\/ul>\n\n\n\n<p>Once this step is completed, you will be able to access the platform.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Need help?<\/h3>\n\n\n\n<p>If you experience any difficulties creating an account or logging in, please contact your usual Ipsen representative or reach out to the login administrators by clicking <a href=\"https:\/\/www.healthcaresdks.com\/en-GB\/contact-us-hca\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-right\"><em>ALLSC-BE-000450<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access Ipsen Academy Ipsen Academy is a platform reserved for healthcare professionals.Access is secured through a professional identification system called One Key ID, managed by IQVIA. You can log in if you already have an account, or easily create one in just a few steps. I\u2019m not sure if I already have an account If [&hellip;]<\/p>\n","protected":false},"author":912,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_user_content_segmentation__post_segment_selection":[],"ipsen-approval-number":"","ipsen-post-related":[],"ipsen-off-label-enabled":false,"ipsen-off-label-message":"","editor_notices":[],"_ifac_restricted":false,"footnotes":""},"ipsen-author":[],"ipsen-datalayer-content-type":[],"class_list":["post-2249","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Page - Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipsen-academy.be\/fr\/help-page\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Page - Academy\" \/>\n<meta property=\"og:description\" content=\"Access Ipsen Academy Ipsen Academy is a platform reserved for healthcare professionals.Access is secured through a professional identification system called One Key ID, managed by IQVIA. You can log in if you already have an account, or easily create one in just a few steps. I\u2019m not sure if I already have an account If [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ipsen-academy.be\/fr\/help-page\/\" \/>\n<meta property=\"og:site_name\" content=\"Academy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T10:18:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ipsen-academy.be\/fr\/help-page\/\",\"url\":\"https:\/\/ipsen-academy.be\/fr\/help-page\/\",\"name\":\"Help Page - Academy\",\"isPartOf\":{\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#website\"},\"datePublished\":\"2026-03-18T10:23:26+00:00\",\"dateModified\":\"2026-03-25T10:18:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ipsen-academy.be\/fr\/help-page\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ipsen-academy.be\/fr\/help-page\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ipsen-academy.be\/fr\/help-page\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ipsen-academy.be\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Page\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#website\",\"url\":\"https:\/\/ipsen-academy.be\/fr\/\",\"name\":\"Academy\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ipsen-academy.be\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#organization\",\"name\":\"Academy\",\"url\":\"https:\/\/ipsen-academy.be\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2025\/07\/Ipsen_academy-250305-2-3.png\",\"contentUrl\":\"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2025\/07\/Ipsen_academy-250305-2-3.png\",\"width\":670,\"height\":100,\"caption\":\"Academy\"},\"image\":{\"@id\":\"https:\/\/ipsen-academy.be\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help Page - Academy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ipsen-academy.be\/fr\/help-page\/","og_locale":"fr_FR","og_type":"article","og_title":"Help Page - Academy","og_description":"Access Ipsen Academy Ipsen Academy is a platform reserved for healthcare professionals.Access is secured through a professional identification system called One Key ID, managed by IQVIA. You can log in if you already have an account, or easily create one in just a few steps. I\u2019m not sure if I already have an account If [&hellip;]","og_url":"https:\/\/ipsen-academy.be\/fr\/help-page\/","og_site_name":"Academy","article_modified_time":"2026-03-25T10:18:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ipsen-academy.be\/fr\/help-page\/","url":"https:\/\/ipsen-academy.be\/fr\/help-page\/","name":"Help Page - Academy","isPartOf":{"@id":"https:\/\/ipsen-academy.be\/fr\/#website"},"datePublished":"2026-03-18T10:23:26+00:00","dateModified":"2026-03-25T10:18:42+00:00","breadcrumb":{"@id":"https:\/\/ipsen-academy.be\/fr\/help-page\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ipsen-academy.be\/fr\/help-page\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ipsen-academy.be\/fr\/help-page\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ipsen-academy.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Help Page"}]},{"@type":"WebSite","@id":"https:\/\/ipsen-academy.be\/fr\/#website","url":"https:\/\/ipsen-academy.be\/fr\/","name":"Academy","description":"","publisher":{"@id":"https:\/\/ipsen-academy.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ipsen-academy.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ipsen-academy.be\/fr\/#organization","name":"Academy","url":"https:\/\/ipsen-academy.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ipsen-academy.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2025\/07\/Ipsen_academy-250305-2-3.png","contentUrl":"https:\/\/ipsen-academy.be\/fr\/wp-content\/uploads\/sites\/11\/2025\/07\/Ipsen_academy-250305-2-3.png","width":670,"height":100,"caption":"Academy"},"image":{"@id":"https:\/\/ipsen-academy.be\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/pages\/2249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/users\/912"}],"replies":[{"embeddable":true,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/comments?post=2249"}],"version-history":[{"count":6,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/pages\/2249\/revisions"}],"predecessor-version":[{"id":2323,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/pages\/2249\/revisions\/2323"}],"wp:attachment":[{"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/media?parent=2249"}],"wp:term":[{"taxonomy":"ipsen-author","embeddable":true,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/ipsen-author?post=2249"},{"taxonomy":"ipsen-datalayer-content-type","embeddable":true,"href":"https:\/\/ipsen-academy.be\/fr\/wp-json\/wp\/v2\/ipsen-datalayer-content-type?post=2249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}